Subscription, Billing, Cancellation, and Refund Policy

1. Pricing Overview

QOHDD Connect currently offers two public subscription tiers: Connect at $10 per month and Unleashed at $25 per month. Per-minute usage is currently $0.15 per minute. Accounts must be opened with an initial 1,000-minute bundle for $135. Pricing is displayed at checkout and may change prospectively with notice.

2. Initial Minutes Bundle

To activate an account and make the line callable, the account holder must purchase the initial 1,000-minute bundle for $135. Minute usage is deducted as calls occur according to the applicable per-minute rate and system-calculated usage.

3. Low Balance Alerts

QOHDD Connect may send low-balance alerts at approximately 100 minutes, 20 minutes and 0 minutes. At 0 minutes, the account holder should treat the alert as a top-up warning. At 0 minutes, the line may no longer be callable until the account is funded again. QOHDD may encourage the account holder to make the account callable again by topping up.

4. Cancellation

Customers may cancel their QOHDD Connect subscription at any time through the account interface or by contacting support@qohdd.com. Cancellation stops future subscription renewals but does not automatically close the line, restore minutes, refund any amount, or reverse prior charges.

5. No Refunds

All purchases are final and non-refundable to the fullest extent permitted by law. This includes subscription charges, initial minute bundles, top-ups, used minutes, unused minutes, transfer fees, setup fees, and any other fees charged by QOHDD LLC. No refund is available where service is suspended or terminated for prohibited conduct, misuse, policy evasion, dangerous communications, unauthorized sharing, or violation of QOHDD Connect terms.

6. Payment Processor and Failed Payments

Payments may be processed by third-party payment processors. Failed, disputed, reversed, or charged-back payments may result in suspension, restriction, or termination of service. The account holder remains responsible for account activity, usage, and charges incurred before cancellation, suspension, or termination.

7. Contact

Customer service, billing, account, cancellation, and line-support questions should be sent to support@qohdd.com. Policy or legal questions should be sent to legal@qohdd.com.

Age Requirement and Adult Use Only

QOHDD Connect is intended only for account holders, users, and callers who are at least eighteen (18) years old. By creating an account, purchasing a subscription, purchasing minutes, activating a line, sharing a line, or allowing any person to use a QOHDD Connect line, the account holder represents and warrants that the account holder is at least eighteen (18) years old and that any caller or final line user authorized to interact with ATLIS through the service is also at least eighteen (18) years old. The account holder must not create an account for, share a line with, or permit use of the service by any person under eighteen (18). QOHDD LLC may suspend, restrict, or terminate access if it reasonably determines that the service has been used by or for a person under eighteen (18), and no refund will be provided for termination based on violation of this age requirement to the fullest extent permitted by law.