Privacy Policy and Data Usage Policy

1. Scope

This Privacy Policy explains how QOHDD LLC collects, uses, stores, protects, and retains information in connection with QOHDD Connect and ATLIS. It applies to account holders, callers, inside callers, advocates, users, support contacts, and persons whose communications or service records are processed by the service.

2. Information Collected

• Account information, including name, contact information, login information, subscription tier, billing metadata, and support communications.
• Line information, including assigned numbers, line identifiers, caller activity, connection records, and call-related metadata.
• Conversation information, including transcripts, summaries, notes, prompts, outputs, continuity records, memory layers, drafts, document-staging records, and related service records.
• Usage information, including timestamps, call duration, balance events, low-balance alerts, feature usage, account actions, device/browser information, and security logs.
• Payment metadata from payment processors. QOHDD LLC does not need to store complete card numbers where payment processors handle card processing.

3. Inside Caller Awareness

The account holder is responsible for making any person who is given access to a QOHDD Connect line aware that communications with ATLIS may be transcribed, logged, summarized, analyzed, processed, securely stored, and retained as part of the QOHDD Connect continuity system. This requirement applies even when the final caller does not use the web app or mobile interface.

4. How Information Is Used

• To operate QOHDD Connect and ATLIS.
• To provide transcript-backed continuity and line-specific memory.
• To maintain call logs, account records, billing records, and support records.
• To enforce policies and investigate misuse, safety risk, dangerous communications, or institutional-rule evasion.
• To improve products, features, models, workflows, and safety systems.
• To support research, advocacy, and collective insight development using de-identified, anonymized, or aggregated information where appropriate.
• To comply with applicable law and protect QOHDD LLC, users, callers, and the public.

5. Data Retention

Transcripts, call logs, metadata, summaries, continuity records, and related service records may be retained for continuity, safety, service operation, product improvement, research, advocacy, compliance, and business purposes, subject to applicable law. QOHDD Connect is built around transcript-backed continuity, and QOHDD LLC does not promise routine deletion of transcript or continuity records. Data requests should be directed to legal@qohdd.com.

6. Security

QOHDD LLC uses reasonable administrative, technical, and organizational safeguards designed to protect service records against unauthorized access, alteration, disclosure, or destruction. No system can be guaranteed perfectly secure. Account holders must protect account credentials, security words, line details, and access controls.

7. Healthcare Privacy and HIPAA Notice

QOHDD Connect is not a healthcare provider, health plan, healthcare clearinghouse, therapy provider, crisis service, or emergency medical service. ATLIS does not provide medical care, diagnosis, treatment, therapy, crisis intervention, or regulated healthcare services. Sensitive conversations may be treated by QOHDD LLC as sensitive user information and protected under QOHDD privacy and security practices, but QOHDD LLC does not represent that all such information is governed by HIPAA unless QOHDD LLC is acting as a covered entity or business associate under applicable law.

8. Sharing and Disclosure

QOHDD LLC may disclose information to service providers, infrastructure providers, payment processors, support tools, compliance vendors, or other operational partners when necessary to operate the service. QOHDD LLC may also disclose information where required by law, to enforce terms, to prevent harm, or to protect legal, safety, security, institutional, reputational, or operational interests.

9. Contact

Policy, privacy, legal, and data-retention questions should be sent to legal@qohdd.com. Customer service, billing, account, cancellation, and support questions should be sent to support@qohdd.com. No physical mailing address is listed in this public policy.

Age Requirement and Adult Use Only

QOHDD Connect is intended only for account holders, users, and callers who are at least eighteen (18) years old. By creating an account, purchasing a subscription, purchasing minutes, activating a line, sharing a line, or allowing any person to use a QOHDD Connect line, the account holder represents and warrants that the account holder is at least eighteen (18) years old and that any caller or final line user authorized to interact with ATLIS through the service is also at least eighteen (18) years old. The account holder must not create an account for, share a line with, or permit use of the service by any person under eighteen (18). QOHDD LLC may suspend, restrict, or terminate access if it reasonably determines that the service has been used by or for a person under eighteen (18), and no refund will be provided for termination based on violation of this age requirement to the fullest extent permitted by law.