QOHDD Connect FAQ
Questions Before You Sign Up
Clear answers about what QOHDD Connect is, who it is for, how the phone line works, how ATLIS supports conversation, how pricing works, and what customers should understand before creating an account.
What is QOHDD Connect?
QOHDD Connect is a phone-based communication and continuity platform built around ATLIS, a pro-social AI companion.
It gives families, loved ones, advocates, and support networks a way to provide someone inside with access to ATLIS through a dedicated QOHDD Connect phone number.
The purpose is not only to preserve conversations, but to create a constructive space for reflection, learning, curiosity, planning, and continuity over time.
How do you pronounce QOHDD?
QOHDD is pronounced “code.” It stands for Quotients of Heightened Determination and Discipline.
What is ATLIS?
ATLIS is the AI companion inside QOHDD Connect. It can help callers talk through thoughts, needs, goals, questions, choices, learning interests, and next steps while preserving useful context across conversations.
ATLIS is designed as a pro-social support tool for reflection, learning, planning, and continuity. It is not a lawyer, doctor, therapist, correctional official, or human advocate.
Why would a loved one give someone access to ATLIS?
Loved ones often carry a heavy emotional and practical burden while trying to support someone inside. They cannot always be available for every moment, every question, or every difficult conversation.
QOHDD Connect helps extend that support by giving the caller access to ATLIS: a constructive AI companion they can speak with, return to, and build with over time.
The goal is to help the caller stay connected to reflection, learning, curiosity, ambition, and meaningful conversation.
How can QOHDD Connect help someone inside?
QOHDD Connect gives someone inside access to ATLIS through a dedicated phone number. ATLIS can provide a constructive space to talk, reflect, ask questions, explore ideas, organize thoughts, and build continuity from one conversation to the next.
This can help keep curiosity, ambition, and reflection active while supporting better preparation for life beyond incarceration.
QOHDD Connect does not guarantee any legal, medical, therapeutic, correctional, or reentry outcome. It is designed to support access, conversation, reflection, learning, and continuity.
Who is QOHDD Connect for?
QOHDD Connect is for families, loved ones, advocates, support networks, and organizations that want a stronger way to support someone through incarceration, distance, reentry, limited digital access, or fragmented communication.
It is especially useful when ordinary communication is hard to organize, important details are easy to lose, or future support needs to build from prior conversations.
Who creates the account?
The account holder creates and manages the QOHDD Connect account. The account holder chooses the access level, purchases prepaid minutes, manages billing, and controls account settings.
The caller does not need to manage the account interface. The caller uses the assigned QOHDD Connect phone number to speak with ATLIS.
Does the caller need to use an app?
No. QOHDD Connect is designed around voice-first access. The caller can use the assigned QOHDD Connect phone number and speak with ATLIS by phone.
The account holder may use the account interface to manage the subscription, minutes, account details, and available features.
Is QOHDD Connect a prison phone company?
No. QOHDD Connect is not a prison phone company and does not replace facility-approved phone systems. QOHDD Connect provides a public-facing phone-based connection to ATLIS for communication, reflection, learning, continuity, and support.
The account holder is responsible for using the service only in ways that comply with applicable rules, laws, facility requirements, and QOHDD Connect terms.
Does QOHDD Connect require prison integration?
No. QOHDD Connect does not require integration with a correctional facility.
QOHDD Connect provides a public-facing phone number that connects to ATLIS. A caller may use that number if their facility phone rules and approved calling system allow the call.
QOHDD Connect does not bypass facility rules, calling restrictions, monitoring, approval systems, or any applicable law.
What makes QOHDD Connect different from a normal phone call?
A normal call ends when the call ends. Important thoughts, questions, plans, and moments of clarity can be forgotten, scattered, or difficult to organize later.
QOHDD Connect is built around continuity. Conversations can be transcribed, summarized, structured, and carried forward so future support can build from prior context rather than starting over every time.
For someone inside, the conversation can become more than a moment. It can become a thread of growth, learning, reflection, and preparation.
What are the monthly plans?
QOHDD Connect currently offers two monthly access levels:
- Connect — $10/month: basic access to a dedicated QOHDD Connect phone number.
- Unleashed — $25/month: transcript access, insights, deeper visibility, expanded continuity features, and access to future platform developments as they are released.
Monthly access fees and prepaid calling minutes are separate.
Are calling minutes included in the monthly subscription?
Calling minutes are purchased separately as prepaid minute bundles. Calls draw down from the available prepaid minute balance.
QOHDD Connect does not use standard post-paid usage. Minutes must be purchased in advance.
What is required at signup?
At signup, each account must purchase the required 1,000-minute starter bundle for $135.
This starter bundle creates the account’s initial prepaid calling balance.
With the monthly access fee included, the starting signup cost is currently $145 for Connect or $160 for Unleashed.
What additional minute bundles are available?
After signup, customers may purchase additional prepaid minute bundles:
- 100 additional minutes — $15: baseline rate.
- 1,000 additional minutes — $135: approximately 10% better value.
- 5,000 additional minutes — $500: Unleashed only, approximately 33.3% better value.
The 5,000-minute bundle is available only to Unleashed customers.
What happens when prepaid minutes run low?
Calls draw down from the available prepaid minute balance. Customers are responsible for maintaining enough prepaid minutes for continued use of the service.
If the prepaid minute balance becomes too low, service availability may be limited until additional minutes are purchased.
What does Unleashed include that Connect does not?
Unleashed is designed for customers who want deeper visibility and stronger continuity. It includes transcript access, conversation insights, expanded continuity features, and access to new future platform developments as they are released.
For loved ones and advocates, Unleashed can help reveal the thread of growth by showing what the caller is discussing with ATLIS, what themes are emerging, and where additional support may be needed.
Unleashed also gives access to the 5,000-minute prepaid bundle.
How can transcripts help families and advocates?
Transcripts can help loved ones and advocates better understand what the caller is thinking about, asking, exploring, and working through with ATLIS.
They can also provide useful source material for planning support, preparing follow-up conversations, organizing themes, and identifying where advocacy or encouragement may be needed next.
Transcript access depends on the customer’s access level and applicable QOHDD Connect policies.
Are conversations transcribed or stored?
QOHDD Connect is built around transcript-backed continuity. Conversations with ATLIS may be transcribed, logged, summarized, processed, securely stored, and retained as part of the service.
This applies even when the final caller is not the account holder and interacts only by phone.
What is the account holder responsible for explaining to the caller?
The account holder is responsible for making any person they share a QOHDD Connect line with aware that communications with ATLIS may be transcribed and securely stored.
The account holder is also responsible for using the service only in accordance with applicable rules, laws, policies, and QOHDD Connect terms.
How long does QOHDD retain service data?
Transcripts, call logs, metadata, summaries, continuity records, and related service records may be retained by QOHDD LLC for continuity, safety, service operation, product improvement, research, advocacy, compliance, and business purposes, subject to applicable law.
Policy, privacy, data-retention, and legal questions should be sent to legal@qohdd.com.
Can I cancel my subscription?
Customers may cancel their QOHDD Connect subscription at any time through the account interface or by contacting support@qohdd.com.
Cancellation stops future subscription renewals but does not automatically refund prior subscription charges, used minutes, transfer fees, prepaid minute balances, starter bundles, additional minute bundles, or any remaining prepaid calling balance.
Are prepaid minutes refundable if I cancel?
No. Prepaid minutes are not refundable. This includes unused prepaid minute balances, starter bundles, additional minute bundles, and any remaining prepaid calling balance at the time of cancellation.
Cancellation stops future subscription renewals but does not refund prepaid minutes, used minutes, prior subscription charges, transfer fees, or any other non-refundable charges described in QOHDD Connect policies.
Who do I contact for help?
Customer service, billing, account, line, and cancellation questions should be sent to support@qohdd.com.
Policy, privacy, data-retention, and legal questions should be sent to legal@qohdd.com.
Business, outreach, partnership, ministry, advocacy, or organizational questions should be sent to business@qohdd.com.
Ready to give your loved one access to ATLIS?
Choose your access level, purchase the required starter minute bundle, and begin giving someone inside access to conversation, reflection, learning, and continuity through QOHDD Connect.
Create Your AccountQOHDD Connect exists to help people remain connected, supported, and oriented toward growth.
It is a bridge between technology and human purpose — built to carry conversations, preserve continuity, and support disciplined transformation.